102
Problem Actions
Screen
Chaotic image, noisy
Set “P-NR” in the Picture Menu (to remove noise). (p. 32)●
Check nearby electrical products●
(fluorescent lamp, DECT phones, mobile phones, microwave, etc.).
No image can be displayed
Is “Contrast”, “Brightness” or “Colour” in the Picture Menu set to the ●
minimum? (p. 32)
Please also refer to “Neither image nor sound is produced” (p. 101).
●
Blurry or distorted image
(no sound or low volume)
Reset channels. (p. 40 and p. 41)●
Please also refer to “Neither image nor sound is produced” (p. 101).●
Unusual image is displayed
Turn the TV Off with Mains power On / Off switch, then turn it On ●
again.
If the problem persists, perform “Shipping Condition” (p. 51).
●
Sound
No sound is produced
Is “Sound mute” active? (p. 8)●
Is the volume set to the minimum?●
Is Speaker Selection (VIERA Link) set to “TV”?●
Please also refer to “Neither image nor sound is produced” (p. 101).●
Sound level is low
or sound is distorted
Sound signal reception may be deteriorated.●
Set “NICAM” (p. 33) in the Sound Menu to “Off”. (Analogue only)●
Please also refer to “Neither image nor sound is produced” (p. 101).●
Unusual sound from the TV
When power is on, whirring sound of cooling fan or drive noise may ●
be heard from inside the TV (not a sign of faulty operation).
Digital Channel
No programmes shown on TV
Guide
Reset channels. (p. 40 and p. 41)●
Check the digital transmission by contacting Digital UK on ●
08456 50 50 50 or at www.digitaluk.co.uk
Check the analogue broadcast (if still available in your area).●
Consult an aerial or dish engineer to check the alignment of your ●
aerial or dish.
Cannot find a channel
you have previously watched
The channel may broadcast for part of the day.●
Check the channel in the TV Guide. (p. 20)●
Channel position numbers may be changed by broadcasters.●
Reset channels. (p. 40 and p. 41)●
HDMI
Sound is unusual
Set the sound setting of the connected equipment to ●
“2ch L.PCM”.
Check the “HDMI1 / 2 / 3 / 4 Input” setting in the Sound Menu. (p. 33
● )
If digital sound connection has a problem, select analogue sound
●
connection. (p. 99)
Pictures from external
equipment are unusual
when the equipment is
connected via HDMI
Check the HDMI cable is connected properly. (p. 94)●
Turn the TV and equipment Off, then turn them On again.●
Check an input signal from the equipment. (p. 100)●
Check the output resolution of the equipment.●
Use equipment compliant with EIA/CEA-861/861B.●
FAQs
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