Panasonic KX-TDA100 User Manual download pdf (Page 35)

Troubleshooting and Error Messages

Tro ubleshooting and Error Me ssages

Troubleshooting

Problem Description and Solution

The handset does not work. • The battery is drained.

→ Charge the battery fully. (See “Charging the Battery” in the

Installation Instructions.)

• The power is OFF.

→ Turn it ON. (See “Handset” on page 3.)

→ Re-insert the battery and try again. (See “Battery

Installation” in the Installation Instructions.)

The handset does not ring. • Ringer volume is set to “Off”.

→ Adjust the ringer volume level. (See “Adjusting the Ringer

Volume” on page 8.)

You cannot make/receive a call. • The handset is out of range or the telephone line is not

connected properly.

→ Move closer to the base unit.

→ Check the telephone line.

You cannot dial. • The number which you dialed is restricted by the PBX.

→ Consult your dealer.

• The key lock mode is ON.

→ To cancel the mode, press the Joystick for about 2 seconds.

(See “Key Lock” on page 4.)

You cannot use the handset

during a power failure.

• The handset will not function during a power failure

because the base unit stops emitting radiowaves.

The headset does not work. • A headset tone cannot be heard when receiving an

incoming call, when the headset is attached.

→ Make sure the headset tone setting is set to on. (See

page 31.)

→ Make sure the headset jack is connected properly. (See

“Handset” on page 3.)

The tone from the headset

cannot be changed to a bell or

melody.

• The headset tone is a specific tone and is not related to

the Incoming Option Tone settings (Single/Double/Triple/

S-Double/Private Ring).

The date and time are not

displayed correctly when viewing

the Incoming Call Log.

→ Time settings can only be changed on the PBX.

After performing settings for

Fwd, DND settings are displayed,

or vice versa.

→ Check the Fwd/DND Icon setting in “Setting Base”. If it

is set to Mode 2, change to Mode 1, or vice versa. (See

“Selecting the Fwd/DND Icon” on page 6.)

Some dialed calls are not stored

in the Outgoing Call Log.

→ Outgoing calls using some PBX features (e.g., Redial, One-

touch Dialing or Speed Dialing) cannot be stored in the

Outgoing Call Log.

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Panasonic KX-TDA100 User Manual Page 35

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