118 VQT3H47 VQT3H47 119
Q&A Troubleshooting (Continued)
TV, computer, printer
No image appears on TV. Image blurred or not coloured.
●
Not connected correctly (→109).
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The television has not been switched to auxiliary input.
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Check the [Video Out] setting (NTSC/PAL) on the camera. (→23)
TV screen display different to LCD monitor.
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Aspect ratio may be incorrect or edges may be cut off with certain televisions.
Cannot play motion pictures on TV.
●
Card is inserted into TV.
→ Connect the camera and TV with the AV cable (supplied) and play motion pictures on camera
(→109)
Picture is not displayed on full TV screen.
●
Check [TV Aspect] settings (→23).
Cannot send pictures to computer.
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Not connected correctly (→103).
●
Check whether computer has recognised camera.
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Set [USB Mode] to [PC] (→22).
Computer does not recognise card (only reads built-in memory).
●
Disconnect the USB connection cable (supplied) and reconnect with card in place.
The card is not recognised by the computer.
(You are using an SDXC Memory Card.)
●
Make sure your computer supports SDXC Memory Cards.
http://panasonic.net/avc/sdcard/information/SDXC.html
●
When you insert a card, a message will be displayed requesting you to format the card, but do not
format it.
→ If the [Access] indicator on the LCD monitor does not go off, turn off the camera’s power before
disconnecting the USB connection cable.
Uploading to YouTube or Facebook cannot be performed properly.
→ Confirm that the login information (login ID, user name, e-mail address and password) is correct.
→ Confirm that the PC is connected to the Internet.
→ Confirm that the resident software (such as anti-virus software and the firewall, etc.) is not
blocking access to YouTube or Facebook.
→ Check the YouTube or Facebook site.
Cannot print when connecting to printer.
●
Printer not compatible with PictBridge.
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Set [USB Mode] to [PictBridge(PTP)] (→22).
The edges of pictures are cut off when printing.
●
Release any trimming or edgeless printing settings on printer before printing.
(Consult printer operating manual.)
●
The pictures were recorded in aspect ratio.
→ If printing in shop, check if 16:9 sizes can be printed.
Others
Menu not displayed in desired language.
●
Change [Language] setting (→24).
Camera rattles if shaken.
●
This sound is made by the lens movement and is not a fault.
Red lamp illuminated when pressing shutter button halfway in dark locations.
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[AF Assist Lamp] is set to [ON] (→80).
AF Assist Lamp is not illuminated.
●
[AF Assist Lamp] is set to [OFF].
Camera is hot.
●
Camera may become a little warm during use, but this does not affect performance or quality.
Lens makes a clicking noise.
●
When brightness changes, the lens may make a clicking noise and the monitor brightness may also
change, but this is due to aperture settings being made.
(Does not affect recording.)
Clock is incorrect.
●
Camera has been left for a long period.
→ Reset the clock (→16).
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It takes too long to set (clock will be behind by the same lapse of time.).
When using zoom, picture becomes slightly warped and the edges of the subject
become coloured.
●
Pictures may be slightly warped or coloured around the edges, depending on the zoom ratio, but
this is not a fault.
Zoom movement stops momentarily.
●
The zoom movement stops momentarily during Extra Optical Zoom and i.Zoom operation, but this is
not a malfunction.
Zoom does not reach the maximum ratio.
●
If the zoom ratio stops at 3 ×, [Macro Zoom] has been set. (→43)
File numbers are not recorded in sequence.
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File numbers are reset when new folders are created (→104).
File numbers have jumped backwards.
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Battery was removed/inserted with power on.
(Numbers may jump backwards if folder/file numbers are not correctly recorded.)
When no operation is performed for a while, the demo is suddenly displayed.
●
This is the Automatic Demo Mode that introduces the features of this camera. Press [MENU/SET] to
return to the previous screen.
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