Panasonic ICX User Manual download pdf (Page 74)

74 ICX35/May/1999 ICX-35-200

Chapter 5 - Special Applications Section 200 - General Description

• Agent IDs per Group: 64

• Maximum Agent IDs per ACD Unit: 64

• Number of Agents Simultaneously Logged In: 32

• Supervisor IDs per Group: 1

• Supervisor IDs per ACD Unit: 6

• Voice Ports per Group: 4

• Voice Ports per ACD Unit: 4

• Music Ports: 1 (on main unit/external MOH source)

• MIS Monitor Ports: 1 (RS232C 9600bps)

• Guidance Length: 1-96 seconds (changeable)

• Number of Guidance Messages: 1-6 (changeable)

• Total Guidance Recording Length: 96 seconds for 6 messages

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Panasonic ICX User Manual Page 74