Panasonic SICX User Manual Page 26
- Page / 59
- Table of contents
- BOOKMARKS
- Panasonic 1
- Contents 3
- Agent Features 4
- General System Information 5
- Specifications 6
- Basic Service Flow 7
- ACD Call Handling Program 8
- Figure 3 9
- Programming by Commands 10
- Operation 11
- SEARCH 2,020 12
- SEARCH 2,015,010 12
- SEARCH 1 13
- SEARCH 1,010 13
- SEARCH 1,015,010 14
- PLAY 7,1 14
- Program Delete: 15
- END/DISK 15
- Supervisor Features 17
- Supervisor Customisation 18
- Direct Incoming Call Setting 19
- DIRECT INCOME 20
- 2103:005 20
- 2103:010 20
- TRANSF. INCOME 22
- 2203:005 22
- 2203:010 22
- DID Call Setting 23
- Ext. Group Call Setting 25
- Setting Agent IDs 28
- REGISTRATION 29
- 3301:1000 29
- Confirming Agent IDs 30
- Setting Service Flow Details 30
- Supervisor Monitoring 32
- Traffic Information 33
- Waiting Calls 34
- Agent Status 34
- Screen explanation 35
- MIS Report Features 36
- MIS Function Tabulation Unit 37
- Table 3: 38
- Table 4: 38
- MIS Report Operation 39
- • Output of MIS Report Data 42
- Agent Report 42
- LAST DATE: 43
- MIS OUTPUT 43
- AGENT ID:XXXX 43
- AGENT REPORT 44
- ALL AGENT 44
- Group Report 45
- System Report 46
- Work Unit Count 46
- WORK UNIT COUNT 47
- MIS OUTPUT ! 47
- MIS REPORT MENU 48
- MIS DATA CLEAR: 48
- MIS DATA CLEARED 48
- User Information Recording 49
- Figure 5 51
- Available/Unavailable 53
- Wrap Feature 54
- Zip Tone 55
- Key Assignment 55
- Feature Description 56
- Fixed Feature Code 56
- Built-In ACD Supervisor Guide 59
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