Panasonic KX-TG1837AL User Manual Page 49
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- TROUBLESHOOTING
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Useful Information
49
Answering system (KX-TG1837 only)
Problem Cause & solution
The unit does not record new
messages.
L The answering system is turned off. Turn it on (page
31).
L The recording time is set to “Greeting Only”.
Select “1 Minute” or “3 Minutes” (page 35).
L If you subscribe to the voice mail service,
messages are recorded by your service
provider/telephone company not your telephone.
Change the unit’s “Number of Rings” setting so
that the unit’s answering system can answer the
call before the voice mail service or consult your
service provider/telephone company (page 35).
The other party complains that they
cannot leave a message.
L The recording time is set to “Greeting Only”.
Select “1 Minute” or “3 Minutes” (page 35).
I cannot operate the answering
system with the handset.
L The base unit or another handset is being used.
Wait for the other user to finish.
L A caller is leaving a message. Wait for the caller to
finish.
L The handset is too far from the base unit. Move
closer.
When I try to operate the
answering system with the base
unit, the answer on indicator
flashes for a few seconds and I
cannot operate the answering
system.
L Another handset is being used. Wait for the other
user to finish.
L A caller is leaving a message. Wait for the caller to
finish.
I cannot operate the answering
system remotely.
L You are entering the wrong remote access code. If
you forget the remote access code, store a new
remote access code again (page 33).
L You are pressing the dial keys too quickly. Press
each key firmly.
L The answering system is turned off. Turn it on (page
34).
L You are using a pulse telephone. Try again using a
touch tone phone.
While recording a greeting
message or listening to messages,
the unit rings and recording stops.
L A call is being received. Answer the call and try
again later.
TG1831-1837AL(e).book Page 49 Friday, February 3, 2006 2:24 PM
- KX-TG1837AL 1
- KX-TG1831AL 1
- Introduction 2
- Table of Contents 3
- Accessory information 4
- Preparation 5
- Important information 6
- Instructions to customer 8
- Controls 10
- Displays 11
- Connections 11
- Battery 12
- Battery charge 12
- Turning the power on/off 13
- Display language 14
- Date and time 14
- Symbols used in these 14
- Making calls 15
- Answering calls 16
- Handset phonebook 17
- Phonebook 18
- Chain dial 18
- 1 While on a call, press {k} 18
- Handset settings 19
- Handset Settings 20
- Time settings 21
- Base unit settings 22
- Call options 23
- Using Caller ID service 24
- Caller list 24
- Voice mail service 25
- Using SMS (Short 26
- Message Service) 26
- Turning SMS on/off 26
- Changing SMS message 26
- Sending a message 27
- Receiving a message 28
- SMS settings 29
- Answering system 31
- Turning the answering 31
- Greeting message 31
- Listening to messages 32
- Direct command 33
- Remote operation 33
- Answering system setting 35
- Operating additional units 37
- Registering a handset to 37
- Intercom between 38
- Transferring calls 38
- Copying phonebook 39
- Wall-mounting 40
- Using an optional belt clip 41
- Character entry 42
- Useful Information 43
- When writing SMS messages 44
- Error messages 45
- Troubleshooting 45
- Specifications 50
- PQQX15329ZA CC0306DM0 52
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