Panasonic WV-TW310 Operations Instructions download pdf (Page 45)

Symptom Cause/solution Reference pages

Cannot access from the web

browser.

• Is “554” selected for the HTTP port number?

For the HTTP port number, select a port number

other than the following port numbers used by the

camera. The number used by the camera: 20, 21,

23, 25, 42, 53, 67, 68, 69, 110, 123, 161, 162, 554,

995, 10669, 10670, 59000 - 61000

• Is the same IP address provided to other devices?

Are there contradictions between the address and

the network subnet to be accessed?

When the camera and the PC are connected in

the same subnet:

Are the IP addresses of the camera and the PC set

in a common subnet? Or is “Use Proxy Server” for

the settings of the web browser checked?

When accessing the camera in the same subnet, it

is recommended to enter the address of the camera

in the “Don’t Use Proxy For These Addresses” box.

When the camera and the PC are connected in

the different subnet:

Is the IP address of the default gateway set for the

camera correct?

Authentication window is

displayed repeatedly.

• Is the user name and password changed?

While accessing the camera, when changing the

user name and password of another user logging

into the camera on another web browser, the

authentication window will be displayed each time

the screen is changed or refreshed.

• Have you changed the [Authentication] setting?

When the [Authentication] setting has been

changed, close the web browser, and then access

the camera again.

It takes time to display the

screen.

• Are you accessing another camera in the same local

network via a proxy server?

Configure the web browser to not use the proxy

server.

• Are two or more users browsing the camera images

simultaneously?

It may take time to display the screen or refresh

interval may become slower when two or more users

browse the camera images simultaneously.

Operating Instructions 45

11 Troubleshooting

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Panasonic WV-TW310 Operations Instructions Page 45

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