Panasonic WJ-NVF20 Operations Instructions download pdf (Page 17)

Troubleshooting

Before asking for repairs, check the symptoms with the following table.

Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a

problem is not described below.

Symptom Cause/solution

Reference

pages

When trying the license

("Registration Key"), the following

message is displayed. "Please exe-

cute after formatting HDD."

 • Itisnecessarytoformataharddiskdrivewhen

using the product with the NV200K whose software

has been updated. Refer to the NV200K Operating

Instructions for further information about how to

make back-up copies and how to format the hard

disk drive.

NV200K

Operating

Instructions

The following message is displayed

on the statistics result panel. "Buy

Additional Business Intelligence Kit

to display the statistical graph."

 • Thelicense(RegistrationKey)ofAdditional

Business Intelligence Kit has not been registered.

–

"Count" (the number of people) to

be displayed on the graph

becomes 0.

 • Is"Off"selectedforthesettingforstatisticalpro-

cessing?

To perform the statistical processing, select "On".

 • Thesettingsofthepeoplecountingareaandthatof

the face matching / age and gender judgment area

may be improperly configured.

Configure the setting so that the people counting

area is included in the face matching / age and gen-

der judgment area.

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Panasonic WJ-NVF20 Operations Instructions Page 17