Panasonic SICX Operations Instructions

Section 200GeneralDescriptionTechnical ManualPanasonicIntegrated Voice & Data SolutionsS-ICX - Version 4.5 Issued June 2000

10 S-ICX (International) issued June 2000 S-ICX-4.5-200signaling system, and supports large-bandwidth applications such as video-conferencing."Co

S-ICX-4.5-200 S-ICX (International) issued June 2000 11System Technology The S-ICX is a completely digital system. Information is exchanged between t

12 S-ICX (International) issued June 2000 S-ICX-4.5-200PC-based software, PC Customized Tool. This popular software package runs in a Windows 95 envir

S-ICX-4.5-200 S-ICX (International) issued June 2000 13OverviewThis section describes the purpose and functionality of the main components of the S-IC

14 S-ICX (International) issued June 2000 S-ICX-4.5-200System Connections (trunks, extensions, peripheral equipment) OutletPersonal Computer or Serial

S-ICX-4.5-200 S-ICX (International) issued June 2000 15CabinetThe S-ICX consists of one cabinet capable of supporting up to 132 ports. Contained withi

16 S-ICX (International) issued June 2000 S-ICX-4.5-200Battery Backup (VB-44026UK)The backup batteries supply power to the system in the event of a po

S-ICX-4.5-200 S-ICX (International) issued June 2000 17Trunk/Tie Line CardsLoop Start Trunk Card - LTRK/4 (VB-44514UK)This Loop Start Card supports up

18 S-ICX (International) issued June 2000 S-ICX-4.5-200Extension CardsDigital Extension Card - DEC/8 (VB-44610UK)This card provides 8 digital circuits

S-ICX-4.5-200 S-ICX (International) issued June 2000 19Special Application Processor Interface Card - SAPI (VB-44132UK) (For Future Use)This 4-port ca

2Matsushita Communication Industrial Co. Ltd. (MCI) The contents of this document are subject to change without notice and do not constitute a commitm

20 S-ICX (International) issued June 2000 S-ICX-4.5-200#Key lettering is a part of the key mold, making it impossible for lettering to fade or rub off

S-ICX-4.5-200 S-ICX (International) issued June 2000 21Model DescriptionsDigital Single Line Telephone (DSLT)(VB-3011)Provides single-line service on

22 S-ICX (International) issued June 2000 S-ICX-4.5-20012-Key Small-Display Phone with Voice Response(VB-D411DSVUK)Provides 12 flexible feature/line k

S-ICX-4.5-200 S-ICX (International) issued June 2000 2324-Key Small-Display Phone(VB-D611DUK)Provides 24 flexible feature/line keys (dual colored LED)

24 S-ICX (International) issued June 2000 S-ICX-4.5-200Optional Terminal DevicesVoice Recognition Unit Adapter (VB-44101UK)Working in conjunction with

S-ICX-4.5-200 S-ICX (International) issued June 2000 25Telephone Key Layout Small-Display Phone Features No. Feature DescriptionMessage Waiting Indic

26 S-ICX (International) issued June 2000 S-ICX-4.5-200PROG Key Used to program Flexible Function (FF) and one-touch keys, to adjust ringer volume, an

S-ICX-4.5-200 S-ICX (International) issued June 2000 27 Large-Display Phone Features No. Feature DescriptionMessage Waiting Indicator Indicates that

28 S-ICX (International) issued June 2000 S-ICX-4.5-200MENU Key Used to return to the default Main Menu screen which contains the following items:• Pe

S-ICX-4.5-200 S-ICX (International) issued June 2000 29OverviewThis chapter describes some of the most powerful, technologically advanced features inh

Table of Contents ! 3CHAPTER 1 - SYSTEM OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Introducing the Next-Generation Phone S

30 S-ICX (International) issued June 2000 S-ICX-4.5-200AUTO DAY/NIGHT MODEDescription:The S-ICX system provides three different modes of operation. We

S-ICX-4.5-200 S-ICX (International) issued June 2000 31CALL TRAFFIC REPORTINGDescription:Traffic data can be stored and printed for intercom calls, in

32 S-ICX (International) issued June 2000 S-ICX-4.5-200installed in the S-ICX cabinet to support more than 3 parties in a conference.) During a 3-part

S-ICX-4.5-200 S-ICX (International) issued June 2000 33Applications:• Any company that experiences short, temporary periods of high traffic and need

34 S-ICX (International) issued June 2000 S-ICX-4.5-200Benefits:• Allows users to recognize the ring of their own individual telephones, or distingu

S-ICX-4.5-200 S-ICX (International) issued June 2000 35HUNT GROUPSDescription:Calls can be automatically transferred to hunt groups, which consist of

36 S-ICX (International) issued June 2000 S-ICX-4.5-200MULTIPLE DIRECT INWARD DIAL (DDI) ASSIGNMENTDescription:This feature allows a DDI number to rin

S-ICX-4.5-200 S-ICX (International) issued June 2000 37STATION DISTINCTIVE RINGINGDescription:Extension basis, the different ringing pattern and frequ

38 S-ICX (International) issued June 2000 S-ICX-4.5-200Trunk No. (1 to 576, or *1 to *576 when trunk is disconnected while the call is on hold)Dialed

S-ICX-4.5-200 S-ICX (International) issued June 2000 39The phone numbers stored inside the SSD bins can be up to 24 digits in length. End-users can “c

4 ! Table of ContentsStation Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

40 S-ICX (International) issued June 2000 S-ICX-4.5-200"TRS can also restrict the dialing of * and #, again based on TRS Class assignments."

S-ICX-4.5-200 S-ICX (International) issued June 2000 41Applications:• Customer Service Centers, etc.List of Available System FeaturesSystem Feature

42 S-ICX (International) issued June 2000 S-ICX-4.5-200DISA (Direct Inward System Access)Outside callers dialing-in on a DISA trunk can use internal f

S-ICX-4.5-200 S-ICX (International) issued June 2000 43Station Message Detail Recording (SMDR)includes abandoned callsStation Name Assignmentup to 10

44 S-ICX (International) issued June 2000 S-ICX-4.5-200

S-ICX-4.5-200 S-ICX (International) issued June 2000 45OverviewThis chapter describes the many features that end-users can perform on S-ICX station ph

46 S-ICX (International) issued June 2000 S-ICX-4.5-200Benefits:• Provides a way to allocate telephone expenses (outgoing calls) to specific clients

S-ICX-4.5-200 S-ICX (International) issued June 2000 47Benefits:• The Attendant position isn’t limited to just one phone. Different phones can act a

48 S-ICX (International) issued June 2000 S-ICX-4.5-200Benefits:• Allows operators, secretaries, bosses, etc. to interrupt calls in progress with ur

S-ICX-4.5-200 S-ICX (International) issued June 2000 49"Remote Park. The call can be parked onto another (physical) extension, when the user want

Table of Contents ! 5Universal Night Answer to Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50 S-ICX (International) issued June 2000 S-ICX-4.5-200On, put the call on hold, dial the extension to transfer the call to, and hang up. For Manual C

S-ICX-4.5-200 S-ICX (International) issued June 2000 51You can program the S-ICX to automatically change DP to DTMF tones based on incoming and outgoi

52 S-ICX (International) issued June 2000 S-ICX-4.5-200Applications:• Systems that are designed as “squared,” and multiple lines appear on telephone

S-ICX-4.5-200 S-ICX (International) issued June 2000 53Applications:• Attendant position, customer service, etc.HOLDDescription:With its variable Ca

54 S-ICX (International) issued June 2000 S-ICX-4.5-200MEET-ME ANSWERDescription:With Meet-Me Answer, a user can answer a page from any extension with

S-ICX-4.5-200 S-ICX (International) issued June 2000 55"System Speed Dial (SSD) Codes"SSD IndexBenefits:• Lets users look up a phone numbe

56 S-ICX (International) issued June 2000 S-ICX-4.5-200ON-HOOK DIALINGDescription:With this feature, station users can dial out without picking up the

S-ICX-4.5-200 S-ICX (International) issued June 2000 57RINGING LINE PREFERENCEDescription:This feature gives station users the ability to answer a rin

58 S-ICX (International) issued June 2000 S-ICX-4.5-200Benefits:• Saves the telephone cost unexpected used by others.TEXT MESSAGE/MESSAGE REPLYDescr

S-ICX-4.5-200 S-ICX (International) issued June 2000 59Any KeyVoice Mail Hunt Pilot number can call by one touch.Auto Busy Redialphone will automatica

6 ! Table of ContentsRinging Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

60 S-ICX (International) issued June 2000 S-ICX-4.5-200Headset Operationuser-activated; automatic answer; dial-tone mutingHoldBrokers, Exclusive, Floa

S-ICX-4.5-200 S-ICX (International) issued June 2000 61Step Callingafter calling a busy extension, users can dial only the last digit of the next exte

62 S-ICX (International) issued June 2000 S-ICX-4.5-200OverviewThe S-ICX is designed to accommodate a wide variety of features as described throughout

S-ICX-4.5-200 S-ICX (International) issued June 2000 63up their calls. Network users can also turn a long-distance call into a local one, by accessing

64 S-ICX (International) issued June 2000 S-ICX-4.5-200PC Phone Connectivity Here’s just a few of the many features and benefits that come with the PC

S-ICX-4.5-200 S-ICX (International) issued June 2000 65PC ATTENDANT CONSOLEThe PC Attendant Console is for the receptionist/operator position. It is d

66 S-ICX (International) issued June 2000 S-ICX-4.5-200Voice MailWith the S-ICX, Voice Mail is available externally (a third-party application hooked

S-ICX-4.5-200 S-ICX (International) issued June 2000 67DDI (ISDN) TO VOICE MAILDescription:DDI numbers can be assigned to ring directly to a voice mai

68 S-ICX (International) issued June 2000 S-ICX-4.5-200#Easy programming and flexibility. Use a Large-LCD phone to enter the S-ICX programming mode, a

S-ICX-4.5-200 S-ICX (International) issued June 2000 69

Table of Contents ! 7Transmission Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

70 S-ICX (International) issued June 2000 S-ICX-4.5-200OverviewThis chapter provides detailed lists of all system specifications in an easy-to-follow

S-ICX-4.5-200 S-ICX (International) issued June 2000 71Environmental RequirementsTemperature and Humidity Requirements for System Operation Dimension

72 S-ICX (International) issued June 2000 S-ICX-4.5-200DEC (Extensions) 24 56S-point ISDN-BRI (channels)2020S-point ISDN-PRI (channels)12EM/24 Unit 24

S-ICX-4.5-200 S-ICX (International) issued June 2000 73ARS: Digit Modify Strings 50 50Authorization Codes (UK use)88DDI/DNIS Tables 2 2DDI/DNIS Number

74 S-ICX (International) issued June 2000 S-ICX-4.5-200Hardware Maximums Part No. DescriptionCapacitiesCPC-HS CabinetCPC-HM CabinetStation EquipmentV

S-ICX-4.5-200 S-ICX (International) issued June 2000 75Cabling SpecificationsMaximum Cabling Distances Voice/Data TransmissionVoice Path from Digital

76 S-ICX (International) issued June 2000 S-ICX-4.5-200Data Communication Ports Signaling CharacteristicsSignaling to Exchange Line Transmission Spec

S-ICX-4.5-200 S-ICX (International) issued June 2000 776 760 + 14807 860 + 12008 860 + 13409 860 + 14800 940 + 1340* 940 + 1200# 940 + 1480Digit Fre

8 S-ICX (International) issued June 2000 S-ICX-4.5-200INTRODUCING THE NEXT-GENERATION PHONE SYSTEM FROM PANASONICToday’s phone systems have taken on a

S-ICX-4.5-200 S-ICX (International) issued June 2000 9Here are just a few of the features found on the S-ICX:"Smaller, more compact cabinet.The