Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the
table or a problem is not described below.
Symptom Cause/solution
Reference
pages
Power is not turned on.
When using DC power supply
•Is12VDCpowersupplyconnectedto
the power supply terminal?
→ Check whether the connection is
appropriately established.
•IstheACadaptorinusecompliantwith
the Specifications?
→ Check the Specifications regarding
AC adaptor.
When using a PoE device for power
supply
•ArethePoEdeviceandthenetwork
connector on the rear of the camera
connected using a LAN cable (4-pair)?
→ Check whether the connection is
appropriately established.
•DependingonthePoEdevice,the
power supply will stop when the
demanded power exceeds its total
power limit for all PoE ports.
→ Refer to the operating instructions of
the PoE device in use.
26 - 27
The focus cannot be
adjusted.
•Isthezoomringturnedtothe"W"(or
"T") end?
→ Adjust the focus again by slightly
moving the zoom ring to the direc-
tion of "T" (or "W").
18 - 19
Comments to this Manuals