Panasonic KXMC6020HX Operations Instructions Page 89
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11. Help
89
11.3.2 Printing problems
I cannot find the unit in the
[Target Device] or [Device
Select] dialogue box when
operating the following
functions.
– Scanning
– Remote Control
– PC FAX
– Device Monitor
L The printer driver has not been installed. Install it on your computer (page
27).
I forgot the password for
feature programming via
remote operation.
L You may have changed the feature programming password. If you do not
remember it, assign a new password using feature #155 (page 62). When
required to enter the current password, enter “0101” instead.
Problem Cause & Solution
I cannot print in
monochrome.
OR
I cannot print in colour.
L When using the unit as a printer, change the colour mode from the
[Quality] tab (page 31).
L When printing on envelopes, even if you press {Black}/{Colour}, the
printing colour will follow the colour mode setting.
L When using the unit as a copier;
– press {Black} to copy in monochrome.
– press {Colour} to copy in colour.
L When using the unit as a fax, sending/receiving colour faxes is not possible.
L One or more colour toner cartridge(s) is empty. Replace the toner cartridge
according to the displayed message. Even if cyan, magenta, yellow is
empty, monochrome printing is available.
Colour printing is too dark or
too light.
L Change the colour calibration (page 81).
Vertical, white lines appear
on the printed documents.
L The drum cartridge may be the cause. Print the colour test, then the printer
test pages to clean the drum cartridge (feature #480 on page 106).
The printing quality is poor
(e.g. has smudges, blurred
points or lines).
L Some paper has instructions recommending which side to print on. Try
turning the recording paper over.
L You may have used paper with a cotton and/or fibre content that is over
20 %, such as letterhead or resume paper.
L The recording paper is too damp. Use new paper.
I changed the recording
paper, but the printing quality
is still poor.
L The glass or rollers are dirty with correction fluid, etc. Clean them (page
103, 104). Please do not insert a document before correction fluid has dried
completely.
L The paper chute is dirty with toner, etc. Clean it (page 105).
L The toner save mode of feature #482 is ON (page 63).
L The unit may not be the cause. Print the printer test list to find out the
problem (page 106).
A blank sheet is ejected. L You placed the document facing the wrong way when using the copier.
L The other party placed the document in their fax machine the wrong way.
Check with the other party.
Problem Cause & Solution
ABC
- KX-MC6020HX 1
- For your safety 3
- For best performance 3
- Approx. 30 kg 4
- Table of Contents 5
- 12.Paper Jams 6
- 13.Cleaning 6
- 14.General Information 6
- 15.Index 6
- 1.1 Supplied accessories 7
- 1.2 Accessory information 8
- 1.3 Button descriptions 8
- 1.4 Overview 9
- 1.5 Toner cartridge and drum 10
- 18 Close the front cover 14
- 1.6 Recording paper 15
- Approx. 2.9 kg 17
- 2.1 Connections 20
- 2.3 Dialling mode 21
- (Scan/Copy/Fax) 22
- 2.5 Setting the original 22
- 2. Preparation 23
- 2.6 Help function 24
- 2.7 Adjusting the volume 24
- 2.8 Date and time 25
- 2.9 Your logo 25
- 2.10 Your fax number 26
- 2.11 Configuring the unit to 26
- 2.13 Starting Multi-Function 29
- 3.1 Printing from Windows 31
- 3. Printer 32
- 4 ScannerScanner 35
- 4.2 Scanning from a computer 37
- (Pull Scan) 37
- 5.1 Making a copy 39
- 5.2 More copying features 40
- 5. Copier 45
- {Lower}Station keys 46
- {Fax} {V}{^}{>} 46
- {Menu}{Directory}{Stop} 46
- 6. Telephone 47
- 7.1 Sending a fax manually 48
- 7.2 Sending a fax using one 49
- 7.3 Broadcast transmission 50
- 7.4 Sending a computer 51
- Receiving Faxes 52
- – Auto answer ON 53
- Auto answer OFF 53
- 7.8 Using the unit with an 55
- 7.11 Receiving a fax on your 57
- 8 Caller I DCaller ID 58
- 9.1 Programming 60
- 9.2 Basic features 61
- 9. Programmable Features 62
- 9.3 Fax features 65
- 9.4 Copy features 69
- 9.5 PC print features 70
- 9.6 Scan features 73
- 9.7 LAN features 75
- 10.1 Character entry 79
- 10.2 Status of the unit 80
- 10.4 Changing the colour 81
- 10.6 Optional input tray 82
- Approx. 4.8 kg 83
- 11.1 Error messages – Reports 84
- 11.2 Error messages – Display 85
- 11. Help 86
- 11.3.1 General 88
- 11.3.2 Printing problems 89
- 11.3.3 Scanner 90
- 11.3.4 Copier 91
- 11.3.5 Fax 91
- 11.3.6 Network 94
- 12.1 Recording paper jam 97
- 2 Remove the jammed paper 98
- 12. Paper Jams 102
- 3 Close the ADF cover 102
- 13. Cleaning 103
- 13.2 Cleaning the document 104
- 13.3 Cleaning the paper chute 105
- 14. General Information 106
- 14.2 Specifications 107
- 15.1 Index 120
- 15. Index 121
- PNQX1501ZA CM0908MJ0 124
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