Panasonic NEC1275 User Manual download pdf (Page 73)

When to Call a Service Engineer

If There Is Damage To The Oven

Contact a Service Engineer immediately if you find damage to the

supply cord, control panel, cavity, or the door. It is best not to use

the oven again until you have ascertained from the Service Agent

that it is safe to do so. Remember to give the Service Engineer as

much information as possible. See contacting a Service Engineer.

If The Oven Is Not Working

If you find the oven is not working, follow these points before

contacting a Service Engineer. Check:

1. The oven door is closed.

2. The required function(s) have been set correctly and the

Start Pad pressed.

(See pages 8 - 29.)

3. The programme lock has not been activated or deactivated

against your requirements.

4. The oven is connected to a 13 amp socket and the supply is

operational. Try another power point, there maybe a problem

with the socket or even a total power failure.

5. The oven is not connected to the electrical supply by means of

an adaptor or extension cable.

6. The air vents are not blocked. If they are, unblock them, leave

the oven for 15 minutes and then try again.

7. The “Common Problems” section on pages 68 - 69.

If the oven is still not operational contact your Service Agent with all

your details. See contacting a Service Engineer.

Note: Do remember that the lamp will not come on in your

Panasonic Combi Oven whilst the oven is in operation, unless you

select the lamp pad.

Contacting A Service Engineer

When contacting a “Service Agent” always remember to state

clearly the following information:

1. The address and name, if applicable, of the site where the

oven is situated.

2. The telephone number of that site.

3. A contact name at that site.

4. The model number and serial number of the oven;these

numbers can be found on the rating plate, situated by the

control panel just inside the door.

5. The problem with the oven, including the Failure Code number.

6. If known, from where and when the oven was purchased.

7. When the site will be open for an engineer to visit.

Service

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Panasonic NEC1275 User Manual Page 73

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