Panasonic KX-HGW600 User Manual download pdf (Page 145)

Operating Instructions

[For assistance, please call: 1-800-272-7033] 145

Specification and

Troubleshooting

About Other Troubles

Problem Cause and Remedy

"The system has detected a

conflict for IP address with

the system having hardware

address

XX:XX:XX:XX:XX:XX" or

"Another device on your TCP/

IP Internet, which has the

physical address

XX:XX:XX:XX:XX:XX, is

currently using the same IP

address

(XXX.XXX.XXX.XXX). Your

TCP/IP network interface has

been shut down". is displayed

in the dialog box.

• Turn off all the devices, and next turn on the

KX-HGW600, then PC.

•MakesureObtain an IP address automatically is

checked on the PCs. Use the DHCP server

function.

• Make sure the address of the DHCP Available

Address Range ( Page 106) does not overlap

with those of other devices.

• Make sure the IP address on the WAN does not

overlap with those of other devices on the LAN

(Intranet).

The Basic Setup window

does not appear after clicking

[Restart] on the Setup Page.

• Restart the PC and access the Setup Page again.

•Click[Refresh] on the web browser.

You forget the password to

access the Setup Page.

• Initialize the KX-HGW600 ( Page 124) by pushing

the FACTORY DEFAULT RESET button.

All the settings return to their default settings. Then,

reconfigure the KX-HGW600.

LAN (Intranet) does not work

correctly.

• The Ethernet cable on the LAN (Intranet) is

connected to the one of the LAN 1—4 jacks.

Connect the Ethernet cable to the WAN jack of the

KX-HGW600 and restart the PC.

• If the security software is installed on the PC, the

connection between the PC and the LAN (Intranet)

may not be successfully made. Assign the static IP

address to the PC using the Static DHCP function.

The KX-HGW600 establishes

PPPoE Connection.

• The PC may request the PPPoE Connection using

the network services. Please disable the network

sharing protocols or services such as "Client for

Microsoft Networks" or "File and printer sharing for

Microsoft Networks".

If you cannot solve your

problem

• Call our customer call center at 1-800-272-7033.

• After the limited warranty, call our Continued

Services Technical Support Line at

1-900-555-PANA (1-900-555-7262).

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Panasonic KX-HGW600 User Manual Page 145

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